Shipping Policy

At Filterbest.shop, we are committed to providing the best service, ensuring your orders arrive on time and in perfect condition. Below is a detailed overview of our shipping policy:

Processing Time for Shipment

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • High order volumes may cause slight delays. If a significant delay occurs, we will notify you promptly via email or phone.

  • Orders must be placed before 11:00 PM Pacific Standard Time (Los Angeles) to qualify for processing the next business day.

Shipping Locations

We currently ship to the United States. Unfortunately, we do not ship to the following regions:

  • American Samoa

  • Micronesia

  • Guam

  • Marshall Islands

  • Northern Mariana Islands

  • Palau

  • Puerto Rico

  • U.S. Virgin Islands

  • Armed Forces Americas, Europe, or Pacific

Shipping Options and Charges

  • Standard Shipping (5–8 business days):

    • We offer Free shipping for all orders to all US regions.

  • We ship using trusted carriers such as USPS, UPS, and DHL.

  • We do NOT ship to P.O. boxes or APO/FPO addresses.

Shipment Confirmation and Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number(s).

  • Tracking numbers are typically active within 24 hours of shipment.

Damages and Issues

  • Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately at info@filterbest.shop to resolve the issue.

  • We are not liable for items damaged or lost during shipping. Please file a claim with the shipping carrier and retain all packaging materials and damaged goods for inspection.

Exchanges

  • We only replace items if they are defective or damaged. For exchanges, please email us at info@filterbest.shop.

Order Cancellation

  • Orders can be canceled within 30 minutes of placing the order for a full refund, including shipping and handling.

  • Once an order is in transit, cancellations, refunds, or claims cannot be processed.

Change of Address

  • Delivery addresses cannot be changed once the package is in transit.

  • To update your delivery address, please contact us within 30 minutes of placing your order at info@filterbest.shop.

Delivery Delays

Delivery delays can occasionally occur. Please ensure your billing and shipping address are accurate, as we cannot reroute packages once they are in transit.

Contact Us

If you have additional questions or experience any issues with your delivery, please don’t hesitate to contact us:

  • Email: info@filterbest.shop

Thank you for choosing Filterbest.shop!