FAQ - Frequently Asked Questions
Welcome to our FAQ section! Below you’ll find answers to the most commonly asked questions. If you need further assistance, don’t hesitate to contact us.
General Questions
Q: What types of filters do you sell?
A: We specialize in high-quality water filters and refrigerator filters to ensure clean and fresh water in your home.
Q: Are your filters compatible with all brands?
A: Our filters are compatible with most major refrigerator and water filtration systems. Please check the product details or contact us for compatibility inquiries.
Ordering and Payment
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other options listed at checkout.
Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, contact us as soon as possible to make changes or cancel it.
Shipping
Q: How long does shipping take?
A: Processing time is 1-2 business days, and shipping typically takes 5-8 business days.
Q: Do you offer tracking?
A: Yes, all orders include tracking information, which will be emailed to you once your order ships.
Q: Do you ship internationally?
A: No, we currently do not offer international shipping.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused items in their original packaging. Please review our Return and Refund Policy for details.
Q: How do I request a refund?
A: Contact us via email or phone with your order details to initiate the return and refund process.
Product Care and Maintenance
Q: How often should I replace my water filter?
A: It depends on usage and water quality, but most filters should be replaced every 6 months or as recommended by the manufacturer.
Q: How do I install my filter?
A: Installation instructions are included with your filter. You can also find helpful guides on our website or contact us for assistance.
If your question wasn’t answered here, feel free to reach out to us:
Email: info@filterbest.shop
Phone: +1 484-473-1093
Thank you for choosing FilterBestShop! We’re here to help you every step of the way.