Refund Policy

Welcome to FilterbestShop! We are committed to ensuring your complete satisfaction with our water and refrigerator filters. If you are not entirely satisfied with your purchase, our return and refund policy is here to assist you.

Returns

If for any reason you are not satisfied with your product, we offer a straightforward return process. Please review the details below:

Eligibility for Returns

  • Items must be returned within 30 days of the original purchase date.

  • Products must be unused, in their original packaging, and in the same condition as when you received them.

  • Proof of purchase (e.g., receipt or order confirmation) is required.

Important: Do not send your purchase back to the manufacturer.

How to Initiate a Return

  • Contact us via email at info@filterbest.shop or phone at +1 484-473-1093 to initiate a return.

  • We will provide you with a pre-paid return shipping label to send back your item(s).

  • All return shipping is free.

Refunds

Eligibility for Refunds

  • Approved returns will be refunded to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or wrong item received).

Refund Processing Time

  • Refunds are typically processed within 5–7 business days after the returned item is inspected and approved.

  • It may take up to 10 days for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; processing delays may occur.

  3. Reach out to your bank, as additional processing time may be required.
    If you still have not received your refund after completing these steps, contact us at info@filterbest.shop.

Partial Refunds

  • Partial refunds may be granted in some cases, such as if the item is returned damaged or missing parts that are not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange:

  • Contact us at info@filterbest.shop to arrange for a replacement.

  • Exchanges are also available if you received the wrong item.

Shipping Returns

All returns should be sent to:
3038 SW 42nd St, Fort Lauderdale, Florida, 33312, United States

Customer Support

If you have any questions about our refund and return policy, feel free to contact us:

  • Email: info@filterbest.shop

  • Phone: +1 484-473-1093

Thank you for shopping with FilterBestShop. Your satisfaction is our top priority!